2019 Service New Brunswick - Customer Satisfaction Survey (Service Centre)


Thank you for taking the time to complete our customer satisfaction survey. The survey should take about 5 minutes to complete.





Date of Service:

Which Service New Brunswick location did you visit on this day?
Choose one of the following answers
1.  Why did you visit SNB.ca?

2.  Did you obtain that service or those services as:


3.  Thinking of your visit to Service New Brunswick, please indicate to what extent you agree or disagree with the following statements (Strongly disagree = 1 to Strongly agree = 5):
  Strongly Disagree (1) 2 3 4 Strongly Agree (5) Don’t know /Doesn’t Apply No answer
a. Overall I was satisfied with the amount of time it took to get the service or product.
b. It was clear what I had to do if I had a problem.
c. Staff were knowledgeable.
d. Staff were courteous.
e. Staff were helpful.
f. In the end, I got what I needed from SNB.
g. I was satisfied with the overall quality of the service/product.
h. It was clear that SNB was the organization to contact to receive the service/product.
i. Procedures were straight forward and easy to understand.
j. Documents and forms were easy to use.
k. Convenient methods of access (i.e. channels) were available (e.g. Internet, telephone, in person, email).
l. I received the service in the official language of my choice.
m. Overall, I was satisfied with my customer service experience.
n. Overall, Service New Brunswick met my expectations

4.  When you arrive at a service location, how long do you expect to wait before being served?


Choose one of the following answers

5.  If you were given the choice of completing your transaction at a self-serve station at this location, how likely are you to choose this option? (1=very unlikely to 5=very likely)


Choose one of the following answers

6. If you have any additional comments you would like to bring to the attention of Service New Brunswick, please do so in the space provided below.


If you require someone to follow-up with you regarding a product or service that you received from Service New Brunswick, please send a request to snb@snb.ca.