2018 SNB Customer Satisfaction Web Survey


Thank you for taking the time to complete our customer satisfaction survey. The survey should take about 5 minutes to complete.





Why did you visit SNB.ca?
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Did you obtain that service or those services as:


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Thinking of the last time you accessed or received services from Service New Brunswick, using a scale of 1 to 5, where 1 = strongly disagree and 5 = strongly agree, to what extent do you agree or disagree with the following statements:



  Strongly Disagree (1) 2 3 4 Strongly Agree (5) N/A
Overall I was satisfied with the amount of time it took to get the service/product.
It was clear what I had to do if I had a problem.
In the end, I got what I needed from SNB.
I was satisfied with the overall quality of the service/product.
It was clear that SNB was the organization to contact to receive the service/product.
Procedures were straightforward and easy to understand.
Documents and forms were easy to use.
Convenient methods of access were available (e.g. Internet, telephone, in person, email).
I received the service in the official language of my choice.
Overall, I was satisfied with my customer service experience.
Overall, Service New Brunswick met my expectations.
It was easy to find what I was looking for on the website.
The website is visually appealing.
I feel that my confidentiality is fully protected (if I provide personal information on this website.)
The website had the information I needed

If you have any additional comments you would like to bring to the attention of Service New Brunswick, please do so in the space provided below.


If you would like us to follow-up with you regarding your comments in the above question, please provide the following information: